Privacy Policy

Effective Date: June 15, 2025

At London Leather Repair, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services. Please read it carefully before using our website or submitting your leather goods for repair.

1. Information We Collect

We may collect the following personal data when you use our services:

Contact Information: Name, email address, phone number, and shipping/billing addresses.
Service Details: Description and photos of your leather item, service preferences, and communications related to repair work.
Payment Information: Although we do not store payment details directly, third-party processors (e.g. Stripe, PayPal) may collect them during checkout.
Technical Data: Your IP address, browser type, and usage patterns via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process repair requests and communicate with you regarding your order.
Provide updates, invoices, and delivery tracking where applicable.
Improve our website’s performance and tailor our services.
Respond to inquiries, customer support requests, and feedback.
Comply with legal obligations and fraud prevention.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share information with:

Delivery couriers for collection or return of items.
Payment processors for secure transactions.
IT providers or technical contractors for website maintenance or customer support.
Law enforcement if legally required to do so.

4. Your Rights and Choices

You have the right to:

Request access to your personal data.
Request correction or deletion of inaccurate data.
Withdraw consent to data processing (where consent was required).
Request restriction of data processing under certain conditions.

To exercise your rights, contact us at: info@londonleatherrepair.co.uk

5. Security Measures

We implement technical and organizational safeguards to protect your data. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure.

6. Cookies and Analytics

Our website uses cookies to enhance user experience and monitor site usage. You can control cookies through your browser settings. We may also use third-party analytics services like Google Analytics to understand how our site is used.

7. Liability Disclaimer

While we take every care with your leather goods, please note the following important disclaimers:

a. Loss or Damage During Shipment

We do not accept liability for any loss, theft, or damage that occurs during shipment to or from our workshop, whether via courier, postal service, or personal delivery. We recommend using tracked and insured services when sending your items.

b. Risks During Repair

Due to the nature of leather restoration, some services may carry inherent risks, especially on delicate, aged, or previously altered items. We always act with professional care, but:

We do not guarantee that results will perfectly match your expectations.
We cannot be held responsible for unexpected material reactions, colour inconsistencies, or any worsening of pre-existing issues.
If a repair attempt fails or cannot be completed, we will notify you promptly and discuss alternative options or return.

By using our services, you acknowledge and accept these risks and disclaimers.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date. Continued use of the website or services constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

London Leather Repair
Email: info@londonleatherrepair.co.uk

EXCELLENT

Based on 146 reviews

Sarah M

Fantastic service from Avy and his team. Husband’s favourite old black jacket which was scuffed and faded was completely renewed and is now solid black but still v soft nappa leather. Very quick turnaround and efficient communications. Great value.

Ankit Patel

Avi and Uncle Dave saved me when I was in dire need of someone fixing my legitimate lederhosen. They were both very helpful, efficient and easily available for communication. Thanks again guys. I’d highly recommend!

Rebecca Weir

I found Woodland Leathers on Google and they have been superb from my first email to them. They have beautifully restored and repaired a very old leather flying jacket. It was not cheap but worth every penny. Thank you!!!!

Callum

Just received my dad's old biker jacket that I sent in for repairs. After the last 30 years it was in a very sorry state for itself but now it looks like it's straight out of the factory where they once made this wolf brand jacket. My family and myself are just blown away with how good it's turned out! Would definitely use Woodland Leather again for any future needs.

Will Bartlam

After some online research I decided to use Woodland Leather and what an excellent choice, their quotation and ease of communication was spot on and after just under two weeks they returned to leather jacket sent as like new! Firstly, they did an invisible mend for an existing poor repair and a tear hole so good you cannot find any evidence of the damage. Secondly, they recoloured the entire jacket to an extremely high standard and can recommend their services without hesitation.

Lisa Wallace

Outstanding job and really appreciate the efforts. The jacket look great having repaired a large rip on the sleeve. I want to call out your customer service. You have an excellent set up with constant engagement and updates. First class so well done and thank you. Highly recommend.

Gaynor Thorne

Excellent customer care and repair service by Avy and his team for their amazing workmanship on the repair to a couple of tears and claw marks on my Jaegar soft leather jacket, caused by my kitten! Avy made sure I was happy with my choice of repair and the outcome. I would confidently recommend Woodland Leather for leather repair work.

Al Martelli

Had a leather jacket which needed a new lining and a new zip. The turnaround was very swift and the workmanship was outstanding. Happy to highly recommend this company.

Claire Curran

Woodland Leathers went above & beyond with their service. My son's beloved motor bike jacket needed relining, badges sewn on & tears fixed. A lot of care & attention went into the detail including a 50" zip to allow the lining to be removable & internal pockets made into the lining with leather trim. I had this done as a Christmas present for him & he will be one happy man!

Martin Sutcliffe

Woodland Leather did an outstanding job repairing and restoring my fathers leather jacket back to its former glory. It was a difficult job and we could not be happier with the result, excellent work. Communication with Avy throughout the process was also A++. A great company

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